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DELIVERY AND RETURNS

 

Delivery Charges

Gazelli International use Royal Mail for all of their deliveries. Depending upon the cost and weight of your order, your parcel will be sent first class or via special delivery. Should you have any more questions, please email info@gazelli.co.uk or call us on +44(0)20 7581 4355.

UK Mainland
  • 0 - £29.99 - cost £3.60 (2-4 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £8.25 (Upgrade to Royal Mail Special Delivery - Order before 1pm for Next Working Day Delivery)
  • £30 - £500 - cost £8.25-£11, 1-2kg (Royal Mail Special Delivery - Order before 1pm for Next Working Day Delivery)

Scottish Islands & Northern Ireland

  • 0 - £29.99 - cost £3.95 (2-4 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £9.50 (Upgrade to Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)
  • £30 - £500 - cost £9.50-£13, 1-2kg (Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)

Scottish Highlands

  • 0 - £29.99 - cost £3.95 (2-4 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £9.50 (Upgrade to Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)
  • £30 - £500 - cost £9.50-£12, 1-2kg (Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)

Channel Islands

  • 0 - £29.99 - cost £4.95 (2-4 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £9.85 (Upgrade to Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)
  • £30 - £500 - cost £9.95-£15.95, 1-2kg (Royal Mail Special Delivery - Order before 1pm for 1-2 Working Day Delivery)

Zone 1 - Ireland, France, Holland, Germany, Luxembourg & Belgium

  • 0 - £29.99 - cost £4.95 (2-4 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £10.95 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 2-3 Working Day Delivery)
  • £30 - £500 - cost £13.85-£19.65 (Royal Mail International Signed For Delivery - Order before 1pm for 2-3 Working Day Delivery)

Zone 2 - Denmark & Austria

  • 0 - £29.99 - cost £4.95 (4-6 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £11.95 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 3-5 Working Day Delivery)
  • £30 - £500 - cost £14.85-£20.65 (Royal Mail International Signed For Delivery - Order before 1pm for 3-5 Working Day Delivery)

Zone 3 - Switzerland, Italy, Liechtenstein, Norway, Iceland, Spain, Czech Republic, Slovakia & Norway

  • 0 - £29.99 - cost £4.95 (4-6 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £11.95 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 3-5 Working Day Delivery)
  • £30 - £500 - cost £14.85-£20.65 (Royal Mail International Signed For Delivery - Order before 1pm for 3-5 Working Day Delivery)

Zone 4 - Sweden, Portugal, Finland, Estonia, Slovenia & Poland

  • 0 - £29.99 - cost £4.95 (5-7 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £11.95 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)
  • £30 - £500 - cost £14.85-£20.65 (Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)

Zone 5 - Greece, Latvia & Lithuania

  • 0 - £29.99 - cost £5.95 (5-7 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £12.95 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)
  • £30 - £500 - cost £15.85-£21.65 (Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)

World Zone 1 - United States & Canada

  • 0 - £29.99 - cost £5.95 (7-10 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £13.50 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 5-8 Working Day Delivery)
  • £30 - £500 - cost £17.95-£28.75 (Royal Mail International Signed For Delivery - Order before 1pm for 5-8 Working Day Delivery)

World Zone 2 - Japan, Korea, Taiwan, Singapore, Hong Kong

  • 0 - £29.99 - cost £5.95 (7-10 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £13.50 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 5-8 Working Day Delivery)
  • £30 - £500 - cost £17.95-£28.75 (Royal Mail International Signed For Delivery - Order before 1pm for 5-8 Working Day Delivery)

World Zone 3 - Australia & New Zealand

  • 0 - £29.99 - cost £5.95 (7-10 Day Royal Mail Delivery Service)
  • 0 - £29.99 - cost £13.50 (Upgrade to Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)
  • £30 - £500 - cost £18.95-£29.95 (Royal Mail International Signed For Delivery - Order before 1pm for 4-6 Working Day Delivery)

Customs, Duties, and Taxes
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. Customs policies vary greatly among countries. Please contact your local customs office for information.

 

RETURNS POLICY

We do accept goods back at the gazelli.com website, provided that the goods have been un-opened and unused and that the customer has taken the appropriate duty of care during the cancellation period. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. All our products come with a 7 day money back guarantee. If there is any reason whatsoever that you are not totally satisfied with your purchase, you have the right to 'cancel' the contract at any time up to 7 working days starting the day after delivery. This includes post and packing or exchange. Your refund will be given in the currency your transaction was made in. This does not affect your statutory rights.

Unfortunately, for reasons of hygiene, we cannot replace goods if the seals have been broken, unless they are faulty. When returning items to us, please ensure that you include a brief note explaining your concerns. You must also include your name, order Number and the reason for the return. *Please note that all orders must be returned to us within 7 days of purchase. If the item you wish to return meets our returns criteria then please send it to us using the following address:

RETURNS ADDRESS
For the Attention of: Website Returns Dept
Gazelli Skincare
15 Bury Walk
London
SW3 6QD

Please note, a member of the Gazelli Customer Service Team will endeavour to respond to your enquiries within 1 working day