We do accept goods back at the gazelli.com website, provided that the goods have been un-opened and unused and that the customer has taken the appropriate duty of care during the cancellation period. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. All our products come with a 7 day money back guarantee. If there is any reason whatsoever that you are not totally satisfied with your purchase, you have the right to 'cancel' the contract at any time up to 7 working days starting the day after delivery. This includes post and packing or exchange. Your refund will be given in the currency your transaction was made in. This does not affect your statutory rights.
Unfortunately, for reasons of hygiene, we cannot replace goods if the seals have been broken, unless they are faulty. When returning items to us, please ensure that you include a brief note explaining your concerns. You must also include your name, order Number and the reason for the return. *Please note that all orders must be returned to us within 7 days of purchase. If the item you wish to return meets our returns criteria then please send it to us using the following address:
For the Attention of: Website Returns Dept
15 Bury Walk
Please note, a member of the Gazelli Customer Service Team will endeavour to respond to your enquiries within 1 working day